top of page
Rancho María Teresa-11.png
draft 2.png

CANCELLATION POLICY

At Rancho María Teresa, we want to ensure that you have a pleasant experience with no surprises. Please take a moment to review our cancellation policy before making your reservation.

  • Cancellations: Cancellations will only be accepted via email. To request a cancellation, please send your reservation number, full name, phone number, and the email address used for booking toreservacion.ranchomariateresa@gmail.com

  • 100% Refund: If you cancel your reservation within 24 hours of confirming your payment, you will be eligible for a full refund.

  • 70% Refund: Cancellations made at least 48 hours before your arrival date will receive a 70% refund of the total booking amount.

  • No Refund: Cancellations made within 24 hours of the arrival date will not be refunded.

  • Early Departure or No Show: If you choose to leave earlier than planned (early departure) or do not show up at the hotel (no show), it will be considered a cancellation and no refund will be issued.

RESERVATION CHANGES

  • All changes will only be accepted via e-mail (e-mail must include reservation number, name, phone number, and the e-mail used to make the reservation).

  • If you would like to make a change in reservation date, a 25% surcharge will be added to the total cost and changes must be made no less than 48 hours before arrival date.

  • If you test positive for COVID you may send the test results up to 12 hours before your arrival and must be conducted by an accredited laboratory (home test not valid)

bottom of page